Some Kiwis are unhappy over changes to the dates of Elton’s New Zealand concerts. The Stuff Web site has reported that many are saying they have lost out on flights, accommodation and planned activities.
Airlines have stepped in to help out, however, waiving certain fees for affected concertgoers.
Air New Zealand has introduced “special fare flexibility” for customers affected by the changes to the concert dates in both Auckland and Napier.
“As a gesture of goodwill, customers will have the option to cancel their flights and hold their fare in credit for up to 12 months. Service fees associated with any booking change will be waived but any fare difference when booking new flights will apply,” a spokesperson for the airline said.
And Jetstar will permit affected customers to change flights without attracting a “change fee,” although they will still need to pay the difference, if any, between the original fare and the new one. They can also opt to receive a refund in the form of a credit voucher.