Renovations Blamed For Problems at Last Night's Show in Indiana

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Some fans at Gainbridge Fieldhouse say they missed out on an engagement they waited years to see, due to a ticketing issue at the arena. Elton took the stage on time Friday night in downtown Indianapolis, but hundreds couldn't get in.

They told their tickets scanned as invalid when they approached the gate at the fieldhouse. Staff members were reportedly working to exchange tickets to get those left in the lobby inside to see the concert, but progress was slow.
Many said the ticketing troubles were from renovations that have taken place at Gainbridge Fieldhouse since Farewell Yellow Brick Road tickets first went on sale in 2018. The gig, originally set for October 25, 2019, was moved back one night due to an illness. Elton postponed the show again that night, apologising on social media, and explaining he was ''extremely unwell,'' so unable to perform. 
The show was then scheduled for March 26, 2020, less than two weeks after the pandemic brought an end to live entertainment. A lot also changed at the arena itself. Formerly known as Banker Life Fieldhouse, the venue underwent a three-phase renovation. That led to changes in the seating bowl, with new club seats and terraces, and well as changes to the entry pavilion and mid-level seating and suites. In fact, one fan said her seats were in Section 109, which no longer exists. 
A spokesperson for Pacers Sports & Entertainment said they expected a high volume of issues with tickets and increased staffing at the box office. Once tickets were resolved, concertgoers could enter.  
In a statement posted to the Gainbridge Fieldhouse Twitter page, officials acknowledged the ''reconfiguration,'' and claimed to be in regular communication with ticket holders. But they also said they were sorry for those experiencing delays entering the show or having issues with their seats.
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