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Ticket Troubles in Nova Scotia
Posted by editor_usa

Thursday 28
July 2011 @ 15:52
– GMT

Centre 200 in Sydney is facing a flood of complaints from angry EJ fans who experienced ticket-related problems, the CBC has revealed.

Some people claim their credit cards were charged even though they didn’t get tickets for the September 13 show. Others say they bought tickets but never received them.

“It’s a flawed system and it’s not being run efficiently,” said Mathew Campbell.

Like many others, Campbell couldn’t get tickets when the online ticket system crashed last Friday. On the ninth attempt he found out the concert was sold out.

Campbell later discovered that his credit card had been charged $651 for four tickets. When he called Centre 200, he was told they didn’t have any tickets for him.

The arena is dealing with about 1,000 payment-related problems, an official acknowledged.

Manager Blair Brewer said there are only four workers in the office who can deal with all of the complaints. He said their priority is to get tickets to people who received purchase confirmations.

That means people like Campbell will have to wait.

“Those are the ones that are going to take us more time to do,” said Brewer. “We are waiting for the payment gateway provider IGEN to get through that process with them. They are working on it.”

Brewer said he doesn’t know what went wrong but intends to make sure it doesn’t happen again.

He added that anyone who paid for tickets but didn’t get them can expect a refund.

Fans began lining up outside Centre 200 two days before tickets went on sale. Once the online system crashed, people rushed to the arena. There were more than 200 people in line at one point Friday.

There were also problems with Centre 200‘s debit and credit machines, which had people running next door to the Nova Scotia Casino for cash.